HELP:Site Difficulties

Unable to checkout or add to Shopping Bag

Please double check to make sure you've registered correctly. The password field is case sensitive. You must re-enter your password exactly as you did when you registered. (ex: Password, PASSWORD or password). Can't remember your password? Get your Password Hint to jog your memory.

If you've received an error message while selecting Express or Super Fast Delivery, the following may be causing the error:

1. You have a backordered item; backordered items aren't shipped via Express or Super Fast Delivery.
2. You're purchasing a Gift Certificate, which is mailed first class separate from your order.

If the total order has a "zero" dollar value, the items selected aren't available, and you won't be able to checkout. Please delete the "zero" items and continue to shop.

Was the credit card number and/or the expiration date correct? We accept any of The Redcats USA Family of Brands credit cards, plus VISA®, MasterCard®, Discover/Novus® and the American Express® card.

If you're still having problems checking out or adding products to your shopping bag, you can contact us or call us toll-free at (800) 677-0265.

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I placed an order online but didn't receive an email confirmation

When you've completed checking out online, you should receive a confirmation email within 5-20 minutes, If, after 20 minutes, you haven't received an email from us confirming your order, you should check the status of your order online. The order you placed should appear as an order number with all zeros and will say "In process." This is exactly what you want to see. It means your order has been entered into our system. The order will be processed within 24-48 hours and your online status will change to "processed".

If you don't see anything in your order status, please contact us or call us toll-free at (800) 677-0265.

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