HELP:Returns & Exchanges
We're sorry for any inconvenience, and we've made returning your item(s) easier than ever! Choose from three convenient return options - select one of our two easy UPS return options or another carrier of your choice. You can access our easy return information by scrolling down to the return instructions below, or follow the easy return steps listed on the invoice. We've also included a self-adhesive return label for your convenience.
FIRST THINGS FIRST... Please let us know the reason for exchanging the item, using the reason codes listed on the front of your invoice. (You can provide us with up to 2 return reason codes.) Before you select a return option, take a moment to make sure you've enclosed your invoice before you seal your return package. Also, take care to wrap your return package securely.
TWO EASY UPS RETURN OPTIONS
Place the self-adhesive Customer Return Label provided on your invoice to the front of your package. Keep the stub for your records. You'll need your tracking number to check the status of your return. Now, select an option:
- The $5.75 DROP OFF: UPS offers over 70,000 access points, including UPS Drop Boxes, The UPS Stores and other authorized shipping outlets where you can easily drop off your return package. These Convenient Drop-Off locations can be found at www.ups.com, or by calling (800) 742-5877. You can also give your return package to any UPS driver.
- The $7.25 PICK UP: For only $1.50 extra, simply call (800)742-5877 for the convenience of having your package picked up at your home or office. You'll need to provide the representative with the UPS Ground tracking number located on your Customer Return Label, and on your invoice.
The return cost will be deducted from your merchandise credit or refund. UPS Authorized Return Service is only available to our customers in the continental U.S. No additional fees will be charged.
RETURN VIA ANOTHER CARRIER
Please wrap your package securely, enclosing the invoice with the item. Attach the Return On Your Own Label provided on your invoice to your package and return it via any carrier of your choice. Using this option, you must pay for the postage at the time of the return.
RETURN MERCHANDISE TO:
La Redoute®
PO Box 4010
Taunton, MA 02780-0990
Please allow 3-4 weeks from the time you ship your return for us to process your refund, credit your charge card, or issue a merchandise credit. If the item(s) returned to us were returned within 90 days of the date you received them, we'll issue a credit to your original method of payment, less the shipping & handling charges. If the item(s) returned were returned after 90 days of the date you received them, we'll issue a merchandise credit, less the shipping & handling charges. For credits issued to credit cards, please allow 1-2 billing statements for your credit to appear. (Note: if your return disqualifies you from "multiple item" pricing, your invoice will be adjusted to the single unit price. Items returned on deferred orders will have the charges and credits processed at the time of the return.) We cannot refund shipping & handling charges or return postage. Please refer to your invoice for details.
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Absolutely - provided you returned an item via UPS with our convenient Customer Return Label. First, click here to view your order status. Then, in the "Return Status & History" box, click "Track it via UPS " for up-to-the-minute details of your return. It's that easy! If you see "No Returns" in the box, not to worry... it simply means that UPS has not scanned your package yet. If you don't see a link for your return after 48 hours, please call UPS at (800) 742-5877. Please have your return tracking number ready.
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Checking the status of a return is easy, simply click here to view your order status. When your return's been received, it'll be listed on your order status as returned - along with the date we received and processed it.
If you're a registered user, or gave your email address to us over the phone, a "Return Received" email will be sent directly to your email address when your return is received and processed.
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Exchanges are a breeze. Easy instructions are listed on the back of your invoice, and a self-adhesive return label has been enclosed for your convenience. Please let us know the reason for exchanging the item, using the reason codes listed on the front of your invoice. (You can provide us with up to two return reason codes.) Please note: return postage is not reimbursed.
Please follow packing and mailing instructions above in the "how do I return an item?" section.
Credit card exchange orders can be processed quicker by phone by calling us toll-free at (800) 781-9170. For an exchange order, we'll issue a credit to the credit card on the original order. You may see a debit and credit for the original transactions or the two transactions may offset one another. The original credit card will be charged for the exchanged item. If you want to exchange an item and not phone it in, or if it's a cash order you're returning, please complete the order blank on the back of your invoice. Please allow 2-3 weeks from the time you return your package for it to appear online.
To check on the status of your exchange, please check your Order Status.
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All exchanges are processed as new orders, which will show as an exchange on your order status. Check the status of your exchange online now. Please allow 2-3 weeks from the time you return your package for it to appear online.
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Your Satisfaction is Guaranteed. If, for any reason, you're not satisfied with your purchase, simply return it within 90 days of receipt for an exchange, or refund of the purchase amount, less the shipping & handling charges. After 90 days, we'll be happy to send a merchandise credit to you for the purchase amount, less the shipping & handling charges.
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