HELP:Ordering Information
Ordering is quick, easy and secure. Our online ordering system provides you with all the necessary links, prompts and messages to ensure order accuracy and to help you have an enjoyable shopping experience. Simply click one of our merchandise department links to view and select from our latest offerings (e.g., tops, bottoms, dresses, etc.).
Use our convenient dropdown menus to select size and color. Then click the "Add to Shopping Bag" button to flag the merchandise for your purchase. You'll be notified immediately if the flagged item is no longer available or temporarily backordered. You may select additional merchandise by moving backward and forward through the windows to select again from our merchandise departments. You may view the contents of your shopping bag anytime, by selecting the "View Shopping Bag" link at the top right of every page, to see a list of the merchandise you've selected, whether each item's in stock or on backorder, as well as your current total.
After viewing your shopping bag, you may continue shopping by using the "continue shopping" button or you may proceed to purchase the items in your shopping bag by using the checkout button. To check out, if you haven't yet registered with us, you must first do so by providing your first and last name, your billing and shipping addresses, your email address (which we use to send information to you regarding your order), and a personally created password. If you've already registered, "My Account" profile information will be displayed and you'll always have the option of modifying your billing and/or shipping addresses.
We accept the following credit cards for online purchases: The Redcats USA Family of Brands Credit Cards and Visa® Cards - including Chadwick’s®, Chadwick’s® Visa® Card, metrostyle™, Woman Within®, BrylaneHome®, BrylaneHome® Visa® Card, Jessica London®, Roaman’s®, La Redoute®, OneStopPlus.com™, and OneStopPlus.com™, Visa® Card, KingSize®, and KingSize® Visa® Card. We also accept VISA®, MasterCard®, Discover® Network, and the American Express® Card. Please note that we don’t accept cash, personal checks, or money orders for online purchases. We also don’t ship orders C.O.D. You can apply on line for a La Redoute’s® Credit Card.
Or apply on line for a La Redoute’s® Visa® Card.
At the end of your checkout process, our system provides you with an online message notifying you that your order's being processed. You may print this message for your records. Subsequently, you'll receive an official order confirmation via the email address you provided in My Account profile.
You may apply online for a La Redoute Credit Card
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By Phone: call us toll-free at (800) 781-9170 -- 24 hours a day, 7 days a week.
By Fax: you can fax your order to us toll-free at (800) 254-2794.
To expedite your call, please be sure to write down the blue and yellow box numbers from your order form on the back page of your catalog, your item number, color, size and desired quantity prior to calling.
By Mail: if you wish to pay by check or money order, you must mail your order to us. Mail order forms are provided inside most La Redoute® catalogs. Request a Catalog.
Please mail your order and payment to:
La Redoute®
PO Box 4010
Taunton, MA 02780-0990
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Please note that we don't accept cash, personal checks or money orders for online purchases. We also don't ship orders C.O.D. To place an order with your personal check or money order, please mail your payment along with your order to:
La Redoute®
PO Box 4010
Taunton, MA 02780-0990
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If you'd like to place an order using a Merchandise Credit, simply enter the number of your Merchandise Credit in the coupon box at checkout. If the amount of the Merchandise Credit doesn't cover your purchase(s), you'll be asked to provide an additional method of payment.
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The Product Search box, located at the top of every page, enables you to look up an item using a word description. Ex: red blouse. You will then be shown the selections for that item as well as other colors and styles available. You can also browse through the site by clicking on the categories in the left navigation.
If you don't see what you're looking for, please Contact Us.
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Find something in our catalog you want to purchase? Type the item number from the catalog into the "Catalog Quick Order" field located at the top of every page and click "Go".
If you don't see what you're looking for, please Contact Us.
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La Redoute® Gift Certificates can be used for online or catalog purchases. They're available in $5 increments ($5 minimum). Please go to the Gift Certificate page and complete the simple form to order either a Paper or e-Gift Certificate. Paper Gift Certificates are shipped via First Class Mail only and will arrive within 3 to 5 business days. An e-Gift Certificate is emailed to the recipient within 1 business day, if purchased before 3PM EST, and within 2 business days if purchased after 3PM EST. The purchaser's credit card will be charged the amount of the e-Gift Certificate at checkout.
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- Paper and e-Gift certificates are for one-time use only and can't be redeemed for cash or used as payment on a La Redoute credit card account.
- Notification will be sent via email to the e-Gift Certificate purchaser and recipient.
- To redeem your Paper or e-Gift Certificate, you must enter the certificate code in the coupon box at checkout. If the order amount exceeds the certificate amount, a credit card will be required to cover the remaining balance. If the order amount is less than the amount of the certificate, the customer will be issued a check for the remaining balance.
- Paper and e-Gift Certificates expire two years from the purchase date.
- We're sorry, but we can't ship merchandise internationally at this time.
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For your convenience, we offer 3 gifting options.
The first is a free Gift Receipt, which doesn't show the prices or total. Gift items are listed in case your recipient needs to make an exchange or return. Simply check the Gift Receipt box at checkout.
The second is a Gift Boxing service. For $4 per item, we'll box your gift in a pretty red box. It'll include your personalized card with a message of up to 90 characters and spaces. You can opt for a gift box when you order. Simply check Gift Boxing Service at checkout.
The third is a special 5-pc. Gift Box Kit. For $3 we'll include with your order everything you need to beautifully wrap your gift yourself.
For more information and to order, click here.
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Follow the same instructions above for returning any item stated above. The refund you receive for any gift item won't include any gift boxing charge(s).
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Check the offer carefully; sometimes only specific colors or sizes are offered at the reduced prices. If the item's indeed offered at the reduced price, you can complete the checkout process and then contact us -- we'll be happy to issue a credit for the reduced price or send an explanation to you.
We don't ship international orders, we only ship to US possessions, APO and FPO's.
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